My family and I enjoy the food that is served at the restaurant. I like the look and feel of when you step into the room. I can tell that it's a trustworthy restaurant to be in, sanitation wise.
But almost every time we go to your restaurant, we encounter some kind of problem. We have bad experiences with the staff. There was one time where we was seated and it took almost half an hour to 45 minutes to get our food out. We knew for a fact that we ordered before any of the people around us, who came after us. We asked to talk to a manager and when she came out, her excuse was that the staff changes all the time. I believe that wasn't a good enough reason to why our food took long to come. Let me state that when we did get the food to our table, it was cold and it didn't live up to what we expected from a restaurant like chili's.
Another time we went to your restaurant in waikele, our waiter came to our table and told us that we couldn't order anything fried because the fryer wasn't working. The people around us wasn't so happy about it either. We was still able to eat but I believe that your restaurant should make sure their main equipments are working properly. In this case, especially if many of the items on the menu are required to be fried.
My family and I stopped going to chili's for years because of the bad experiences we had faced in the past. Earlier this year we had decided to try eating there again. Our waiter was very nice and she wasn't hesitant to play around with my little brothers. But, it took a while to get our food out and it was cold. This added another bad experience at chili's.
Once again, We enjoy the food served at chili's but it ruins it all if it's cold plus waiting a long time to actually get it. I understand it could be busy that night but this has happened more than just one time. In fact it happened almost every time we went to your restaurant. One suggestion I would give to you is to have more expectations when hiring the staff. A good staff will bring forth a good restaurant.
Sincerely,
Tatiana Guzman
